1.1 By purchasing, using or attempting to use a Gift Card:
- (a) you accept and agree that you are bound by these Terms and Conditions; and
- (b) you acknowledge that you have read and understood the information concerning the
1.2 If you give another person permission to use the Gift Card, the relevant
2. Concerning the Gift Card
2.1 The Gift Card is issued by Ticketmaster BV, a private company with limited liability
incorporated under Belgian law, having its registered office at Esplanade 1 B33, 1020 Brussels, Belgium
2.2 The Gift Card has a monetary value that is paid in advance at the outlet. It is not a credit
card, charge card, cheque guarantee card or debit card, and no interest will be paid on the
balance on the Gift Card.
2.3 The Gift Card is valid for twelve months from the date of purchase.
2.4 The Gift Card cannot be repaid and cannot be returned, except insofar as statutory rights
provide for that, for example in the event of defects or in the circumstances as described in
Article 6. The Gift Card cannot be cancelled. Only the buyer of the Gift Card can get a refund.
2.5 The Gift Card does not have a repayment value and cannot be exchanged for cash, nor can
an advance payment in cash be made for any portion of the balance loaded onto the Gift
Card at the time of its purchase.
2.6 The Gift Card cannot be exchanged for another currency or another type of Gift Card, nor
can the combined balance of two or more Gift Cards be transferred to a new Ticketmaster
2.7 Once the balance that was loaded onto the Gift Card at the time of its purchase has been
used, the Gift Card cannot be loaded again.
2.8 A faulty or damaged Gift Card cannot be replaced with a new Gift Card, unless the faultiness
or damage can be proved to be a consequence of the production
3. Purchase and activation
3.1 Gift Cards can be purchased from Ticketmaster online, via www.ticketmaster.be or from
3.2 The Gift Card will be activated and made ready for use at the outlet. However, it may take up
to three working days for a Gift Card or e-Gift Card to be activated and beomce ready for
4.1 The Gift Card can only be used to purchase tickets for participating events and other related
products or services ('Ticketmaster products') via Ticketmaster in Belgium.
4.2 The Gift Card cannot be used to purchase insurance for tickets or goods or services other
than Ticketmaster products.
4.3 The Gift Card cannot be used to purchase tickets for events outside of Belgium.
5.1 When purchasing products with the Gift Card, you will not receive change. Any remainder of
the balance that was loaded onto the Gift Card at the time of its purchase will remain on the
Gift Card for use at a later stage, in accordance with these conditions. The amount on the Gift
Card can be spent online, in full or in part, via www.ticketmaster.be (insofar as this is available).
5.2 The balance on the Gift Card can only be used on www.ticketmaster.be and on no other
website, not even on websites that are linked to or referred to on Ticketmaster.be (such as
Ticketmaster.nl, Ticketmaster.de and Billetnet.dk).
5.3 The Gift Card may only be used to make purchases up to the balance that is loaded onto the
Gift Card at the time of its purchase. However, you can also pay a portion of the Ticketmaster
products using the Gift Card, and the rest using other accepted means of payment (such as
credit cards or debit cards). For online purchases on Ticketmaster.be, any balances on the Gift
Card must be used up before another means of payment will be accepted as payment for the
residual value of the transaction.
5.4 If you use the Gift Card for online transactions, you will need the three-digit security code on
the back of the Gift Card to complete the transaction. For purchases with an e-Gift Card, you
need to use the three-digit security code stated in the e-mail through which you received the
5.5 The amount of the Gift Card can also be spent in certain shops that have access to the
Ticketmaster ticketing system, have the equipment required to accept credit card and debit
card payments and have entered into a participation agreement with Ticketmaster
('Participating Outlet'). Ticketmaster.be contains a list of participating outlets in Belgium. E-Gift Cards cannot be used at participating outlets.
5.6 Ticketmaster cannot confirm or guarantee that the Gift Card will always be accepted by the
5.7 You agree to Ticketmaster deducting the amount for all the Ticketmaster products purchased
for which you have given your permission from the balance on the Gift Card. You give your
permission for a transaction:
- (a) by providing the details of the Gift Card requested by an employee of the Ticketmaster
customer service or on the Ticketmaster website; and
- (b) – in the case of an e-Gift Card – by entering your three-digit security code or giving an
employee or another person permission to do so.
5.8 By giving your permission for a transaction:
- (a) you confirm that you agree to paying the purchase price of the Ticketmaster product(s)
- (b) you agree to pay that purchase price by having it deducted from the balance that is
loaded onto the Gift Card at the time of the purchase.
5.9 You acknowledge that the Gift Card may not be used to purchase goods or services that
Ticketmaster may not provide to you (for example: if you are under the age of 18, you are
forbidden by law to attend certain events or purchase certain products from Ticketmaster).
6. Consumer rights
6.1 If you have purchased a Gift Card online and have entered into an agreement as a consumer,
the following rights apply:
You can cancel the purchase of the Gift Card and require full restitution of the amount paid
for a period of 14 days, commencing on the day on which
you receive an order confirmation from Ticketmaster in connection with the purchase of the
Gift Card. Ticketmaster will also bear all the costs of delivery. However, you bear the costs of
returning the Gift Card to Ticketmaster if it requests that you do so.
If you wish to cancel the purchase of the Gift Card, you must contact the customer service
within the term of 14 days. You will have to state the assignment number that you
received at the time of the purchase (this number is stated in the email containing the
7. Term of validity
7.1 You can use the Gift Card to purchase Ticketmaster products in the twelve months following
7.2 After this twelve-month period following the date of the purchase, you can no longer use the
Gift Card (even if it still contains (some of) the balance loaded onto it at the time of its
purchase), nor can you require repayment of any balance left on it.
7.3 After expiry of the term of validity of the Gift Card, any balances on the Gift Card will expire.
8. Balance enquiries
9.1 You must treat the Gift Card like you would treat cash. In the event of loss, the Gift Card will
not be replaced, and any balance will be lost.
9.2 You must keep the number of the Gift Card and the three-digit security code safe at all times,
and should not communicate it to anyone other than Ticketmaster or employees of
10. Right to termination, cancellation or refusal of a transaction
10.1 Ticketmaster can terminate this agreement, cancel the Gift Card or refuse a transaction if it
suspects that the Gift Card is being used in a fraudulent, improper or unlawful manner, or if it
has reason to assume that you are in breach of this agreement.
10.2 If a transaction with the Gift Card requires investigation, you are obliged to cooperate with
Ticketmaster, the police and any other authorised bodies that request your cooperation.
10.3 Ticketmaster is authorised to cancel the Gift Card and/or terminate this agreement at all
times and repay any balances, provided that it informs you of this thirty days in advance. The
Gift Card remains the property of Ticketmaster.
11. Personal details
11.1 Any personal details that you provide in connection with the Gift Card will be processed in
is important that you carefully read and understand this information.
12. Limitation of liability
12.1 You are responsible for the use and the safety of the Gift Card and liable for any transactions
for which the Gift Card is used (except in the event of fraud or negligence on the part of
Ticketmaster or its employees). In the event of theft or loss of the Gift Card, or if you suspect
that the Gift Card has been used for a transaction for which you have not given your
permission, you must immediately report this to the customer service.
12.2 Ticketmaster accepts no liability for loss, theft, destruction or improper use of Gift Cards,
unless this is the result of negligence on the part of Ticketmaster.
12.3 Ticketmaster cannot be held liable for loss of turnover, use, profit, expected profit, contracts,
income, goodwill or expected savings; loss of details or of use of details; or consequential loss,
extraordinary loss or indirect loss, including if it has been informed of the possibility of such
12.4 To the extent permitted by law, Ticketmaster is not liable towards you for any loss (either
direct or consequential loss) and will not be in default under these Terms and Conditions in
the event that it fails to comply with any obligation in connection with the Gift Card if the
cause thereof is an event that it could not reasonably have controlled or prevented. Such
events include natural disasters, acts or omissions on the part of governments or government
institutions, strikes or other business-related action, fires, floods, storms, riots, power
shortages or cuts, disruption due to acts of war and other actions or omissions on the part of
12.5 Without prejudice to the conditions of this agreement, Ticketmaster's liability towards you is
limited to the amount of the balance on the Gift Card if one of the following events takes
place (in which case the earliest of these events applies):
- (a) the Gift Card is cancelled by Ticketmaster;
- (b) this agreement is terminated by Ticketmaster;
- (c) the term of validity of the Gift Card expires.
12.6 Nothing in this agreement serves to exclude or limit liability for:
- (a) death or personal injury due to negligence;
- (b) deliberate deception;
- (c) any other form of liability that cannot legally be excluded or limited.
13.1 Ticketmaster will be authorised to amend the conditions of this agreement by publishing an
amended version on www.ticketmaster.be at all times, if such amendment:
- (a) is made in connection with the introduction or development of new systems, working
methods, services or facilities (including but not limited to the addition or cancellation of
goods and services that can be paid for with the Gift Card);
- (b) is made in connection with a change in or expected change in market conditions, general
good practice or the costs of the services to Ticketmaster's customers;
- (c) serves to implement a contractual, statutory or administrative stipulation or an order that
is binding on Ticketmaster;
- (d) serves to guarantee conformity with or act in anticipation of changes in the law or
taxation, codes of conduct or recommendations of the Belgian Authority for the Financial Markets or another supervisory body;
- (e) serves to guarantee prudent and competitive business operations;
- (f) serves to implement a judgement of a tribunal, ombudsman or supervisory authority or
comparable body with jurisdiction in legal or commercial matters to which Ticketmaster is
- (g) serves to make the conditions of this agreement more reasonable or clearer to you;
- (h) serves to correct any mistakes that might come to light at any stage; or
- (i) takes place with your permission.
14. General provisions
14.1 Ticketmaster failing to exercise a right or seek a remedy under this agreement or failing to do
so immediately may not be interpreted as Ticketmaster waiving that right or remedy and does
not stand in the way of Ticketmaster exercising this right or seeking this remedy at a later
14.2 If any stipulation in this agreement is deemed to be unenforceable or unlawful, the other
stipulations will remain in full force.
14.3 Third parties that are not a party to this agreement are not authorised to rely on any
14.4 This agreement and any differences and claims arising from it or in connection with it
(including non-contractual disputes or claims) are subject to Belgian law. You irrevocably agree
to submit to the non-exclusive jurisdiction of the Belgian court in respect of any claims or
proceedings arising from or in connection with this agreement (including non-contractual
disputes or claims).