Ticketmaster Fan Guarantee

Showstopping flexibility

We only sell official tickets straight from the artists, teams, and venues.

All our tickets are 100% verified to be real. The seat you buy is the seat you get.

We give you 3 days to change your mind.

Our tickets are fully refundable for 3 days after your purchase.
Please fill in the online web form to request a refund

We will handle your demand as soon as possible.

*Exceptions apply

We'll exchange your tickets if you find better ones.

For a small fee of 2,5€ (this fee only appplies when the request is made after 72h of the original purchase) per ticket you can swap or upgrade your original tickets for equal or higher priced ones for the same show or event.

Call +32 70 222 107 (€0,30/min) to upgrade or exchange

We'll refund your money if an event is cancelled.

You will be rebooked for the rescheduled date or if you can’t make it, we will give you your money back in the unlikely event a show cancels.

*Exceptions apply

Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, orders paid by bank transfer, series event bundle packages, festival tickets, football tickets, season tickets, and tickets subsequently offered at a discount,...

Read full terms and conditions and fair usage policy