These General Terms and Conditions shall apply to the entire range of online offers available at www.ticketmaster.be, (here in after referred to as the "Internet Site") of TICKETMASTER BELGIUM here in after referred to as "Ticketmaster". They shall also apply to telephone bookings made through the Ticketmaster Telephone Service which is referred to on this Internet Site. Ticketmaster reserves the right to change these General Terms and Conditions at any time whereby such changes will come into force as soon as they have been made public on the Internet Site. Ticketmaster reserves the right at its own discretion and without advance notice to discontinue or change the Internet Site in whole or in part.
2. Use of this Internet Site
The use of this Internet Site is exclusively for private purposes. The purchaser is obliged to only use the material in this Internet Site to inform himself of events or promotions or to purchase tickets and other products for private use. Use of the Internet Site beyond these limitations is only possible if the purchaser has obtained express permission from Ticketmaster. Without the express consent of Ticketmaster it is prohibited to set up Deep Links to this Internet Site for any reason whatsoever.
This Internet Site is not suitable for minors. The reservation and booking of tickets or other products is exclusively permitted for persons who are 18 years old and older.
The purchaser must keep all personal access data to the Internet Site (such as the personal password etc) confidential and must immediately inform Ticketmaster if any unauthorised use of his user account is apparent or is suspected. In such cases the purchaser is also liable for the unauthorised use of the Internet Site. All declarations of intent submitted under the purchasers password or access data will be effective for and against the purchaser.
The purchaser is obliged not to use any Robot or Spider software or to try by any other means (automatically or manually) to monitor or copy this Internet Site and its content. The purchaser is also obliged not to disturb the proper functioning of this Internet Site in any way whatsoever and particularly not by means of deliberately overloading the system infrastructure of Ticketmaster. Ticketmaster shall pursue and take reasonable steps under civil and criminal law against any illegal and/or unauthorised use of this Internet Site in particular unauthorised purchase or sale of tickets or unauthorised framing of the Internet Site or the unauthorised application of any Robot, Spider or other software.
3. Prohibition of Commercial Use
No part of this website may be used for any commercial purposes, unless with the prior written consent of Ticketmaster. In particular any commercial resale of tickets is prohibited. Concert tickets may also not be privately sold at a price higher than the ticket price printed on the ticket plus proven fees charged when the ticket was purchased. Moreover, Ticketmaster reserves the right to block the access for any customer or not to accept the ticket order of any customer of whom Ticketmaster knows or reasonable suspects that he/she cooperates with another ticket broker or black-market dealer or that he/she uses automatic programs for ticket ordering or orders tickets above Ticketmaster's legally admissible maximum number of tickets per person.
Beyond that, a violation of these terms and conditions will lead to a loss of the right to enter the respective event without compensation, the relevant tickets will become invalid.
4. Parties to the Contract
Ticketmaster is not itself the organiser of the events on offer. The events are organised by the respective promoter which is also the issuer of the tickets. Through the purchase of tickets, contractual relationships in respect of the attending of the event come into existence only between the respective purchaser and the respective promoter. When making these bookings Ticketmaster only procures the offer in the name of and on behalf of the respective promoter and processes the contract for the respective tickets / product in question for the respective promoter with the respective purchaser. Ticketmaster sells tickets on behalf of the respective promoter as agent or commission agent, unless Ticketmaster is expressly stated to be the promoter in an individual case. In particular Ticketmaster does not therefore bear the risk of insolvency of the respective promoter. With the ordering of the tickets, the purchaser instructs Ticketmaster to carry out the purchase of the tickets, including sending the tickets.
5. Conclusion of the Contract
The purchaser makes an offer to conclude a contract within the meaning of Clause 1 when he clicks the button "Confirm purchase" on the order page for the offer in question. Not before the allotment and sending of a transaction number by Ticketmaster to the purchaser does a contract arise between the purchaser and the respective contracting partner (promoter).
6. Events details
Details of events appearing on Ticketmaster's Internet Site, i.e.: location of event, time of event, content of event, shall be made available to Ticketmaster by the respective promoter without an examination of this information being possible by Ticketmaster. Ticketmaster assumes no liability for the accuracy of the details provided beyond the rule in clause 11. Up-to-date details of the event, in particular on the actual day of the event, can be obtained without fail from the official internet offers of the promoter or the artist or from other generally accessible sources and the daily press.
7. Payment and price components
The prices for tickets can go beyond the printed ticket prices. Ticket prices and fees contain the statutory VAT. The total price of the order including all fees is due for payment immediately following conclusion of the contract. Payment may be made by credit card (VISA-Card, Euro Mastercard), for certain events also by direct debit or by bank transfer.
With the purchase of tickets, service and postage costs, which can vary according to the event, are charged. These fees are shown or communicated; there are no costs going beyond the costs shown. Optional additional services such as gift wrapping or insurance are, if applicable, offered separately and are invoiced additionally with the respectively shown costs.
8. Dispatch and Delivery
The dispatch of the tickets shall be effected by the method of dispatch chosen by the seller following the conclusion of the contract and payment. To the extent that Ticketmaster does not comply with an agreed delivery date, the purchaser may set Ticketmaster or the respective promoter a reasonable extension of time. After expiry of the extension of time the respective purchaser is entitled to rescind the contract through written declaration unless the tickets have been dispatched in the meantime. The withdrawal from purchase is not guaranteed, when the customer was duly informed that the tickets have been deposited for pick up at the event at the venue.
9. Return and rights of withdrawal
Insofar as Ticketmaster offers services in the area of leisure events (that take place on a specific date or for a specific period there) there is no withdrawal right, in accordance with BOOK VI ‘’Market practices and consumer protection’’ of the law on economics. Every order for tickets is therefore binding directly after confirmation by Ticketmaster in the name of the respective promoter and obliges the purchaser to accept and pay for the tickets ordered.
In the case of (a) cancelled or (b) postponed events, the purchaser only has a claim against the respective promoter for the reimbursement of the ticket price paid. Such existing claims shall be governed in detail by statute or where applicable by the general terms of the promoter to the extent that these have acquired applicability in relation to the customer.
If so agreed between the promoter and Ticketmaster in individual cases, Ticketmaster shall, on behalf of the promoter, carry out the reimbursement of the ticket price. The reimbursement in this case shall comprise the ticket as well as all calculated fees. If the cancellation or postponement of the event is not as a result of a culpable breach of obligations by Ticketmaster or its agents for execution or performance of its obligations, Ticketmaster is neither liable for the reimbursement of sales nor for postal fees.
11. Liability, Compensation
In the event of the loss of life, bodily harm or harm to health, which is based on a deliberate or negligent breach of duty by Ticketmaster or a deliberate or negligent breach of duty by one of its statutory representatives or vicarious agents, Ticketmaster is liable according to the statutory provisions.
For other damages, the following applies:
- For damages which are based on a grossly negligent breach of duty by Ticketmaster or a deliberate or grossly negligent breach of duty by one of its statutory representatives or vicarious agents, Ticketmaster is liable according to the statutory provisions.
- For damages which are based on the breach of fundamental contractual obligations as a result of simple negligence by Ticketmaster, the statutory representatives or the vicarious agents of Ticketmaster, Ticketmaster liability is limited to the foreseeable loss which is typical for such contracts and which does not go beyond the value of the item being sold.
- Claims for damages for other losses in the event of the breach of ancillary obligations or non-fundamental obligations in the case of simple negligence are excluded.
The exclusions or restrictions of liability do not apply if Ticketmaster has fraudulently not disclosed a defect or has given a guarantee of quality. The provisions of the Product Liability Act remain unaffected.
The claim of the purchaser for reimbursement of useless expenditure instead of the compensation claim instead of the performance remains unaffected.
12. Breaches of Obligations by Third Parties
Ticketmaster undertakes no liability, going beyond that laid down in clause 11, for acts, omissions or other dealings of third party users, Ticketmaster users, advertising partners and/or sponsors on the Internet Site who are connected with the Ticketmaster services or the use of the Internet Site. Ticketmaster is not responsible for the products, services and other acts and omissions of the location of the event location, the artist, organiser or other third party to whom the Internet Site refers or who is connected with the Internet Site in some other way. Equally, purchasers can inform Ticketmaster of the misconduct of other purchasers, advertising partners and other contractual partners of Ticketmaster. Ticketmaster reserves the right to pursue such claims and take any steps at its own discretion. Through this link no enquiries can be transmitted relating to an earlier or current order; in order to do this, our online help area must be used.
13. Data Protection
Our data protection rules apply to the collection and use of personal data. Please find our data protection rules here.
14. Intellectual Property
The Ticketmaster logos and the Ticketmaster design as well as all other trademarks and logos on this Internet Site are protected by Ticketmaster and its business partners as registered or used trademarks. Each of these trademarks or logos may only be reproduced or otherwise used with the written permission of Ticketmaster or its relevant business partner. The same applies to all content and the software of this Ticketmaster Internet Site that is exclusively the intellectual property of Ticketmaster and is protected by copyright.
15. Place of Performance and Applicable Law
The Federal Law of Belgium shall apply exclusively and the UN Convention on Contracts for the International Sale of Goods shall be excluded.
The sole place of performance for deliveries, services as well as payment is Brussels, provided the purchaser / customer is a businessperson in the meaning of section 14 BGB.
If the purchaser / customer is a businessperson, the exclusive (also international) jurisdiction for all disputes arising from the contractual relationship either directly or indirectly is Brussels. This applies, in the case of cross-border contracts, to non-businesspersons; here Ticketmaster reserves the right to call upon any other internationally competent court.
The following items may not be brought to the location of an event: photo, filming or other recording equipment, alcoholic beverages, drugs, glassware, plastic bottles, cans, fireworks, weapons or any other dangerous objects. Any such equipment or objects shall be confiscated. Furthermore, reference is made in this regard to the general terms and conditions of the Event Holder.
- It is possible that Customers will be searched prior to an Event. Those who do not wish to be searched may be denied admission without the right to a refund of any amount paid.
17. Final Provisions
If one or more provisions in these General Terms and Condition is or becomes invalid, the remainder of the General Terms and Conditions shall still be valid and the validity of the contract shall not be affected.